Medical Assistant

The Medical Assistant Certificate program at SUNY Sullivan prepares individuals for work in doctors’ offices, medical centers, clinics and other health care facilities. Students will learn how to perform routine administrative, clinical, and laboratory tasks which allow these facilities to run efficiently. Students will study medical office administration and procedures as well as acquire the more specialized medical knowledge and skills needed to assist with many facets of patient care. The program culminates with the Medical Assistant Externship where students have the opportunity to apply their knowledge in a clinical setting.

Program Learning Outcomes:
• Demonstrate knowledge of medical terminology, abbreviations, and common
medical diagnoses.

• Perform basic clinical procedures such as taking vital signs, venipuncture, electrocardiography, and other laboratory testing.

• Demonstrate proficiency in medical office management and utilize electronic health record (EHR) systems for patient documentation, appointment scheduling,
and billing procedures.

• Demonstrate active listening skills and empathy when interacting with patients from diverse backgrounds and collaborating with a healthcare team, understanding the importance of interdisciplinary communication.

• Adhere to safety standards and procedures, including applying the Protective Practices of the Medical Assistant, including principles of aseptic technique, infection control, safety techniques, and essential elements of emergency planning.